School Policies

  • Academic Integrity

    Academic Integrity is honesty in a scholastic environment. Academic dishonesty includes, without limitation, the following: plagiarism, cheating, facilitation of academic dishonesty, fabrication, deception, bribery, sabotage, impersonation, fraudulent excuses, and violation of federal copyright laws. This also includes browsing the internet to collect information for an assignment without properly citing the source. Teachers or staff who suspect a student of academic dishonesty will notify the student or parent via assignment grade/comments. The student should respond in writing within 48 hours to determine if there was an acceptable explanation or if a violation has occurred. The OCO Dean will determine, in his or her sole discretion, consequences which may range from 0 score for an assignment to dismissal from the online program. Students must also comply with internal course components designed to foster academic integrity, such as regular oral exams. Skipping these assignments or violating policy can result in additional measures being used, such as proctored or timed exams.  

  • Academic Support

    Students should check with their teacher first for all course questions. Additional help and support is offered to online students through their Student Advisor. If a student is unsure who their advisor is, they can email online@oakschristian.org or can stop by the online school offices Monday – Friday, 8:00 a.m. -4:30 p.m. PST. Call our toll-free number 1-855-462-6257 if further directions are needed to our offices. All Oaks Christian Online students are important to us, and we reach out with regular grade and status reports to students and parents. If weekly live sessions with teachers and follow up from advisors is not enough support, please reach out to us through email or phone for additional suggestions for academic or student support.

  • Accessibility

    Canvas provides a user experience that is easy, simple, and intuitive. Special attention has been paid to making Canvas screen-readable. The Rich Content Editor encourages users to create accessible content pages (i.e. text formatting is accomplished using styles). Canvas is designed to allow limited customization of colors and schemes to be accessible for all users. The National Federation of the Blind granted Canvas the Gold Level Web Certification in 2010.

     Find more information here: http://www.instructure.com/canvas_vpat.

  • Communication Guidelines

    At Oaks Christian Online, we are committed to stay connected with our students and be available for your questions and academic needs. You can reach your teacher in a variety of ways including Canvas email, telephone and Skype. Teachers will return phone calls and email within 24 hours. In the case of weekends or holidays, the teacher will respond to your call or email the next business day. When you do contact your teacher, be sure to include your name and the class that you are in, so that your teacher can respond to your specific question or concern.  

  • Computer Use Policy

    Acceptable uses and ethical behavior--use of the school website and internet communications is a privilege and not a right.
    In using technology, students, staff and faculty are expected to adhere to the same standards of ethical behavior which govern other aspects of our school community. 

    Exercise good judgment in visiting web sites. Do not visit sites that appear to contain objectionable material. Ask a teacher or a parent if you are unsure if the site is appropriate.

    Be polite; use appropriate language for all communications. Avoid jokes or statements that might offend.
    To protect your privacy and safety, do not give out your address, telephone number, or full name.

    Unacceptable uses include, but are not limited to, sending or seeking to receive messages that contain or suggest racism, sexism, inappropriate language, pornography, illegal solicitation, or information that could violate another person’s privacy. All forms of cyberbullying, sexting, sending malicious code, sending pornography, junk emails, impersonation, stealing passwords, flaming, harassment, denigration, outing, trickery, exclusion or cyberstalking are strictly prohibited and are not tolerated and will result in consequences up to and including dismissal from a course without credit and dismissal from school, as determined in the sole discretion of the principal.

    Violation Consequences - Any violations of academy policy and rules may result in loss of access to courseware and possible dismissal from the school as determined in the sole discretion of the principal. Oaks Christian Online School may monitor any users’ school-provided access to the courseware to ensure appropriate use. Such monitoring may include, but is not limited to, monitoring of web sites visited, “chat room” conversations, and e-mail contents. Disciplinary action may be determined in keeping with existing procedures and practices regarding inappropriate language or behavior. When and where applicable, law enforcement agencies may be involved.

  • Copyright

    Course materials available through our LMS may be protected by copyright law.  This material is only for the use of students enrolled in the specific course(s), and must be used in accordance with the United States Copyright Act, Title 17 of the U.S. Code.  Protected materials on the site may not be retained on the user’s computer or other electronic storage device for longer than the duration of the specific class for which they are assigned, nor further disseminated by the user to any other persons.

    Take Down Policy

    Oaks Christian Online School Notice & Takedown Policy and Procedures

    Notice of Claimed Infringement 

    If you believe that your work has been copied in a way that constitutes copyright infringement, please provide Our Designated Copyright Agent (identified below) with the following information:
    (a)     an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright or other intellectual property interest;
    (b)     description of the copyrighted work or other intellectual property that you claim has been infringed;
    (c)     a description of where the material that you claim is infringing is located on the SITE (preferably including specific url’s associated with the material);
    (d)     your address, telephone number, and email address;
    (e)     a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and,
    (f)     a statement by you, made under penalty of perjury, that the above information in your Notice is accurate and that you are the copyright or intellectual property owner or authorized to act on the copyright or intellectual property owner’s behalf.
    You may send your Notice of Claimed Infringement to:

    Curriculum Development Director

    Oaks Christian Online School

    31749 La Tienda Rd.

    Westlake Village, CA 91362

    Office: 818-824-9463

    http://online.oakschristian.org/ 

  • Disclaimer
    Oaks Christian Online makes no warranties of any kind, neither expressed nor implied, for the Internet access it is providing. The school will not be responsible for any damages users suffer, including, but not limited to, loss of data resulting from delays or interruptions in service. The school will not be responsible for the accuracy, nature, or quality of information stored on our servers; nor for the accuracy, nature, or quality of information gathered through school-provided Internet access. The school will not be responsible for personal property used to access computers or networks. The school will not be responsible for unauthorized financial obligations resulting from access to the Internet. 

    Enrollment in a course constitutes acceptance of all policies and the parent responsibilities. A more detailed description of parent / student policies for full-time online students is provided in the Parent / Student handbook, a copy of which is available to full-time enrolling students. The student and parent hereby acknowledge that they have reviewed the policies as outlined above, understand them and agree to be governed by them.
  • Extension, Drop, Refund Policy

    Extension Requests - An extension may be granted for a 14-day period if the extension is requested within 2 weeks of the end of a course end date.  If approved, extensions will not be granted for longer than two weeks beyond the current course end date. If the end date passes, and the student has not requested an extension, any missing work would be counted as 0s, and the student would receive the grade earned to that point. An extension form can be obtained by emailing Contact Us and will incur a $100 fee.

    Drop Requests - Courses may be dropped up until the course final exam is taken with no penalty. No drops will be approved if the final exam has been taken.  Once the term is ended, any incomplete work will be issued a 0 and a final grade will be issued.

    Refund Requests - All courses must be paid in full upon registration. Refunds are issued as follows: If a withdrawal request is received by the school at least one week prior to the course start date, the tuition, less a non-refundable administrative fee of $50 per course will be refunded. No refunds will be made for withdrawals later than one week before the start of the course. Enrollment fees are not prorated due to absence or late entry. Transfers between courses, within one week of the start of the course are allowed but may result in a fee for any incremental monies due based on course selection differential. No transfer credit is given for selection of a course which costs less than the original price if done less than one week prior to the start of the course.

  • Late/Missing Assignment Policy

    While OCO allows students to work at their own pace on a weekly basis, there are still expectations in place regarding student progress. OCO has a late/missing assignment intended to allow students to work at their own pace within a structure to ensure course integrity, comprehension of the material, and effective time management for students.  

    • Assignments have due dates assigned by the teacher at the start of the course and posted within the course.  
    • Assignments not submitted by the due date will be considered late. A grade of 0 (zero) will be entered in the grade book until the student submits the assignment. Students will be notified through assignment feedback comments and/or email.  
    • Late assignments submitted after the due date will be accepted for up to full credit for 14 days past the original due date (resubmission period).  
    • Assignments not submitted within the 14-day resubmission period may still be submitted up until the student takes the final exam, or the end of the course if there is no final exam but will factor at 80% of the earned score (20% penalty).  
    • Course instructors may allow students to submit an updated assignment for additional credit during these 14 days. Please check with your instructor on their resubmission policy. If assignments are allowed to be redone, they must be submitted within the 14-day resubmission period in order to receive full credit. After the 14-day period, you must check with the teacher to determine whether an assignment can be submitted for 80% credit.  
    • ALL assignments must be submitted by the posted close of course date/time. Please note that some assignments will not have the benefit of a resubmission period, as the course will close before 2 weeks from the original due date. If assignments are not submitted by the close of the course, they will receive an immediate zero and are not eligible for late submission. To help plan and ensure assignments are handed in on time, please refer to the information in the "Pace Chart" section below.
  • Materials and Textbooks
    Most courses require additional purchase of textbooks or outside resources.  Please see our online bookstore for up-to-date information about materials for your course.
  • Methods of Instruction

    This course is delivered entirely online, including weekly synchronous sessions. Assignments, announcements, communications, discussions, grades, and resources will be accessible via Canvas.  

    Each week a synchronous (live) session will be held by the teacher for all students to attend. Synchronous sessions provide an opportunity for students and the teacher to connect real time in order to gain a deeper understanding of the course content and to connect with one another. When students are unable to attend the live session, they must communicate with their teacher in advance, before each weekly scheduled meeting. If there is a situation that warrants it, a teacher can approve students to watch the recording and complete the associated tasks in order to receive full participation credit at the end of the respective unit.  Failure to receive approval from the teacher will result in a student receiving 0 on participation for that week.  

  • Netiquette
    • Type normally and don't use capitals if possible. Typing in caps lock is like yelling at someone, so it is important to type normally.
    • Be merciful in the critique of a discussion. Do not express anger in written form. If a post is frustrating, take time to write a thoughtful response. Consider asking a question or not responding at all.
  • Pace Chart

    Students, you can find a semester pace chart for this course to use this semester here. You may see other pace chart information in the course, but only the pace chart you create here will be the same as the calendar dates in your course for this semester. Check with your teacher if you have any other questions to get you started. Students are encouraged to print out and fill in assignment due dates and resubmission period end dates. Assignments and their due dates can be found on the course homepage within Canvas as well as on the Canvas Calendar. Resubmission period end dates are 14 days after the due date. Students do not need to turn in this pace chart, however, we do recommend they complete it as it will help them be successful academically. 

  • Proctored Exams

    All final exams are proctored through either ProctorU or through onsite proctoring. The password is always entered by a proctor or school official. Identify verification will be necessary through a photo id or school id verification. Allowed resources are enumerated in the course. Students must allow time to register for or schedule their exam well before their course end date, which is usually at 3:00 p.m. PST on a Wednesday. Last minute exams can be scheduled with Proctor U based on availability but may incur additional fees from the student.

    http://proctoru.com/portal/oakschristian

    ProctorU is a live online proctoring service that allows you to take your exam from the comfort of your home.  ProctorU is available 24/7, however, you will need to schedule your proctoring session at least 72 hours in advance to avoid any on-demand scheduling fees.  

    In order to use ProctorU, you will need a high-speed internet connection,  a webcam (internal or external), a windows or apple Operating System, and a government issued photo id.  ProctorU recommends that you visit proctoru.com/testitout prior to your proctoring session to test your equipment.  We recommend you click on the button that says “connect to a live person” to fully test out your equipment. Please make sure that you are using the current version of Chrome and have downloaded the ProctorU Chrome extension available at http://bit.ly/proctoruchrome.

    Additionally,  please visit and review the test-taker resource center here. You should expect the startup process with the proctor to take about 10-15 minutes. However, this time will not affect your exam time. Please feel free to direct any questions to the student support team via the live chat within your account.

  • Student Participation and Engagement

    Participation Credit and Student Expectations. OCO wants our courses to be meaningful and our students to learn. To that end, it is necessary to outline what expectations we have for student engagement in order to support student learning and create a meaningful experience for the student.  Student engagement is measured by a Participation grade at the end of each course module, and it makes up approximately 20% of the course grade in most classes, with some exceptions due to the course material and the best interest of the student.

    Students are expected to engage with classmates. What does this look like? It means the student is logging into the classroom multiple times (4+) per week, revisiting discussion posts and contributing to an ongoing scholarly discussion, using peer names when addressing points in posts and in live sessions, restating others’ ideas in summation to assure correctly understanding others’ points during the live session or in posts, consciously establishing the relationship between the student’s contribution and the peer’s (e.g., “I disagree with your claim that Dimmesdale is a fraudulent character; I would argue instead that he is merely human . . .”—in other words, students are expected to challenge, build upon, relate to other students ideas in discussion posts and live sessions), engaging in dialogue with peers during the live session (if instructional format permits).

    Students are expected to engage with course content. What does this look like? It means the student is sending questions to the instructor about answers missed on quizzes or tests, following up on poor test performance, seeking options to revise or to resubmit work for greater mastery, taking advantage of non-graded “Check Yourself” components of the course (if the instructional format permits), attending live sessions, participating during live sessions by being prepared (having completed pace work or required work prior to the session), having course material on hand during the live session, viewing the recorded session if a live session is missed and demonstrating an understanding of the content within the live session recording, and logging into the classroom multiple times (4+) per week.

    Students are expected to engage with the instructor. What does this look like? It means the student is responding to teacher feedback to let the teacher know that the student did indeed see the comments, emailing or Skyping the teacher with questions to show that the student is actively moving through the course, raising questions about answers missed in order to receive more specific and individualized instruction, scheduling extra help as needed, and responding to teacher emails or phone calls to confirm with the teacher that the correspondence has been received.

  • Technical Support
    Students should check with their teacher first, and if they are unable to resolve their problem, they can use the help ticket support feature within Canvas 24 hours a day/ 7 days a week. Simply click ‘Help’ in the upper right hand corner of the Canvas screen, and then select ‘Report a Problem’. Students should be as specific as possible about their course, Canvas page or assignment and issue. Students should also watch their school email (not Canvas messaging) and/or check back in the Help Center linked at the top of the Report a Problem ticket. Students can expect a quick reply Monday – Friday from 8:00 a.m. to 4:30 p.m. PST.